Just what you need and just at the right time Working with many helpdesks, you get to see the normal issues and stresses that users are facing; lockouts, hung applications, slow systems, applications not responding correctly, installing new software, the list goes on. The normal was to pick up the phone, call support, raise a […]

Instead of complaining that her company is slow to nudge its IT consultant to let the helpdesk try the new tool, my patient friend said, she’d enjoy reading what other frustrated desktop users say, how they vent their frustration. It would be good therapy, “a public service” she suggested, “to know we aren’t alone.” So, […]

Fear of risk, one IT executive has said, is a reason for avoiding new technologies, even proven ones, a friend said. “anything new and complicated is a threat to each individual embracing it if they are among the first to do so.” Which is why change of this sort is usually slow, very slow. Big […]

We were joking about the disconnect between dealing with an obvious UX problem – lost time, reduced productivity and unmeasured cost, and the “sacred corporate doctrine” of eliminating unnecessary expense. “If we billed companies by the hour for all the time we spend on our desktops, including all wait time, OK, I get that; the […]

Knowing that this company’s new solution, UXp, directly addresses those issues, my friend knew she had a sympathetic ear and pushed further. It may be that we have as much tech support as before, she said, “but the whole ambience is different.” She explained that the helpdesk team is underequipped and overwhelmed with many employees […]

It seemed an innocent question, posed to a longtime friend: now that she and her colleagues are continuing their jobs from home, with her new laptop, did she and they encounter the same delays and hiccups “accessing apps on your Windows desktops that you had before?” “Well, of course we do!” came the snappy answer. […]

If you answered no, you are among the great majority that routinely experiences delays interacting with desktop and web applications. To deal with those common issues, you’d need a tool that accurately measures all the delays occurring on your desktop, and reliably provides that data to your helpdesk, enabling them to quickly resolve your issue. […]

Most Help Desk tasks are reactive in nature, responding to End-Users, perpetually being in catch-up mode to resolve issues that are often similar; but each requires individual intervention. Imagine if the Help Desk had predictive analytics that could view the health of the environment and take proactive measures, before the End-User is compelled to call […]

Windows® VDI environments are powerful and complex. Consequently, when things go wrong, it’s a big challenge to make the correct determination of where and what failed, and how to fix it. This is especially so if there is no way to objectively measure the effect of a particular improvement or if a “fix” has been […]

UXp provides 3 solutions in 1 product for the Windows® Desktop market: UX Application Performance Measurement (APM). Validating Digital Transformation Before and After testing e.g., for validating the UX performance for VDI deployments. Windows Helpdesk support.