Every dimension of computing has gone through extraordinary improvements – except one. All EUEM/DEX vendors seek the holy grail of UX data: objective data from the desktop on a user’s experience of all apps. The importance of this elusive data is that it provides a precise understanding of the end user’s experience – at the […]

Enterprise IT departments now include ‘remote workforce support’ as a high priority on the list of pressured responsibilities. At the same time, finance departments insist on holding the line on cost as they attempt to wring more value out of their IT investments, especially legacy systems. The reality of the hybrid workforce has created an […]

Enterprise IT departments now include ‘remote workforce support’ as a high priority on the list of pressured responsibilities. At the same time, finance departments insist on holding the line on cost as they attempt to wring more value out of their IT investments, especially legacy systems. The reality of the hybrid workforce has created an […]

OctoInsight enables improved responsiveness and productivity for all Windows and web applications.  This lightweight, easy-to-use tool continuously delivers direct measurement of app performance, revealing the causes of delays, bottlenecks and poor app response. When productivity improvements are applied across hundreds or thousands of users, savings from increased efficiency skyrocket. OctoInsight is feature-rich, robust, exceptionally stable […]

“The fundamental question that won’t go away is how to know if you are getting maximum efficiency from your expensive resources and performance, which drives productivity, can vary significantly. This is why timely objective performance metrics – direct from the source, are so valuable. This is the innovative solution provided by OctoInsight’s UXp.” The huge […]

Just what you need and just at the right time Working with many helpdesks, you get to see the normal issues and stresses that users are facing; lockouts, hung applications, slow systems, applications not responding correctly, installing new software, the list goes on. The normal was to pick up the phone, call support, raise a […]

Instead of complaining that her company is slow to nudge its IT consultant to let the helpdesk try the new tool, my patient friend said, she’d enjoy reading what other frustrated desktop users say, how they vent their frustration. It would be good therapy, “a public service” she suggested, “to know we aren’t alone.” So, […]

Fear of risk, one IT executive has said, is a reason for avoiding new technologies, even proven ones, a friend said. “anything new and complicated is a threat to each individual embracing it if they are among the first to do so.” Which is why change of this sort is usually slow, very slow. Big […]

We were joking about the disconnect between dealing with an obvious UX problem – lost time, reduced productivity and unmeasured cost, and the “sacred corporate doctrine” of eliminating unnecessary expense. “If we billed companies by the hour for all the time we spend on our desktops, including all wait time, OK, I get that; the […]

Knowing that this company’s new solution, UXp, directly addresses those issues, my friend knew she had a sympathetic ear and pushed further. It may be that we have as much tech support as before, she said, “but the whole ambience is different.” She explained that the helpdesk team is underequipped and overwhelmed with many employees […]