Knowing that this company’s new solution, UXp, directly addresses those issues, my friend knew she had a sympathetic ear and pushed further. It may be that we have as much tech support as before, she said, “but the whole ambience is different.” She explained that the helpdesk team is underequipped and overwhelmed with many employees using new equipment or their own, “so you get the feeling that [the helpdesk] sees even less of what we’re dealing with than before … These problems really should be dealt with in any case; when the current situation ends they shouldn’t still be delaying us.”
Even under the most stringent privacy policies, her company’s helpdesk can significantly improve the user experience on all their Windows desktops, virtual or physical.
… precisely what UXp was built to do.
The problem we solve…
As the digital world continues to evolve rapidly, the tools for addressing application performance have not kept pace. Digital experience metrics (DEM) are still server centric and therefore cannot diRead more »
Every dimension of computing has gone through extraordinary improvements – except one. All EUEM/DEX vendors seek the holy grail of UX data: objective data from the desktop on a user’s experience oRead more »