Knowing that this company’s new solution, UXp, directly addresses those issues, my friend knew she had a sympathetic ear and pushed further. It may be that we have as much tech support as before, she said, “but the whole ambience is different.” She explained that the helpdesk team is underequipped and overwhelmed with many employees using new equipment or their own, “so you get the feeling that [the helpdesk] sees even less of what we’re dealing with than before … These problems really should be dealt with in any case; when the current situation ends they shouldn’t still be delaying us.”
Even under the most stringent privacy policies, her company’s helpdesk can significantly improve the user experience on all their Windows desktops, virtual or physical.
… precisely what UXp was built to do.
Living the “New Normal”
Just what you need and just at the right time Working with many helpdesks, you get to see the normal issues and stresses that users are facing; lockouts, hung applications, slow systems, applicationsRead more »
Dear desktop user – 5 Part
Instead of complaining that her company is slow to nudge its IT consultant to let the helpdesk try the new tool, my patient friend said, she’d enjoy reading what other frustrated desktop users say,Read more »