Most Help Desk tasks are reactive in nature, responding to End-Users, perpetually being in catch-up mode to resolve issues that are often similar; but each requires individual intervention. Imagine if the Help Desk had predictive analytics that could view the health of the environment and take proactive measures, before the End-User is compelled to call the Help Desk. Imagine if you could measure the End-User performance in real time and determine if changes are required. UXp can measure changes, upgrades and enhancements at Enterprise scale and predict End-User impact. UXp data can produce trend lines, an effective way to “see” into the future.
UXp offers this capability by instrumenting each Windows desktop to “see” events as they occur.
Living the “New Normal”
Just what you need and just at the right time Working with many helpdesks, you get to see the normal issues and stresses that users are facing; lockouts, hung applications, slow systems, applicationsRead more »
Dear desktop user – 5 Part
Instead of complaining that her company is slow to nudge its IT consultant to let the helpdesk try the new tool, my patient friend said, she’d enjoy reading what other frustrated desktop users say,Read more »