New DEX/EUEM Metrics for ALL Windows Desktop and Web Apps

UXp is a type of Real User Monitoring (RUM) for User Sessions in the Windows® Desktop environment. UXp’s agent captures events directly from the User Interface (UI), recording an accurate “user’s eye view” of how well desktop applications (apps 1) and web applications (web apps 2) are performing for actual users.

The lightweight, innovative UXp agent greatly simplifies understanding how Windows Desktop apps and web apps behave from a Digital Experience (DEX) perspective, also known as end user experience management (EUEM). The UXp agent adapts automatically to app and web apps as it encounters them, so it does not need a learning phase or predefined configurations for each app or web app it is required to instrument. This means the UXp agent is ready to go as soon as it is installed and does not need updating to accommodate new or modified apps or web apps.

Lightening the workload for the Helpdesk through early and precise capture of all app issues on Windows desktops

Essentially, UXp works by following how quickly Windows Desktop apps and web apps respond to user input by detecting changes to the foreground window displayed on the user interface (UI). In this way, UXp identifies and measures every delay experienced by the user and which apps and web apps are associated with those delays.

Importantly UXp does NOT require a keylogger or mouse-logger to provide this functionality. UXp registers precisely how long apps and web apps have been active, and generates an innovative user experience metric called the User Experience Rating (UXR) which is the ratio of wait time (the sum of delay times) to active time, expressed as a percentage. For most organizations, a UXR greater than 5% – meaning that a user is kept waiting over 5% of the time, indicates a poor user experience.

The concepts behind UXp, therefore, are fundamentally straight forward with the complexities managed within the UXp agent as it delivers accurate, objective, DEX data in near real-time to key UXp data consumers such as operation managers, ERP planners, financial planners, COO, CIO, compliance monitors, and others.

UXp provides eight distinct DEX/EUEM metrics

The concepts behind UXp, therefore, are fundamentally straight forward with the complexities managed within the UXp agent as it delivers accurate, objective, DEX data in near real-time to key UXp data consumers such as operation managers, ERP planners, financial planners, COO, CIO, compliance monitors, and others.

  • User Experience Rating (UXR)
    the ratio of User Wait Time to User Active Time (expressed as a %). A UXR value can be calculated for each desktop application, web application, user session, computer, user group, etc.
  • User Active Time
    the period of activity on a desktop. Note: no keyboard, mouse activity, screenshots or passwords are recorded
  • App Response Time (ART)
    the time between a user’s action on a keyboard or mouse and the app’s response.
  • Cursor Wait Time
    the length of time the Wait Cursor (typically a spinning wheel) is displayed on the screen.
  • Windows Not Responding Time
    the time that a foreground window is unresponsive
  • User Wait Time
    App Response Time plus Cursor Wait Time plus Window Not Responding Time.
  • Program Load Time
    the period/interval between a process starting and its appearing in the foreground window. Note: this applies only to Windows Desktop applications.
  • Logon Delay Time (LDT)
    is the time, in seconds, from when the user authenticates a new desktop.

UXp New DEX/EUEM Metric Dashboards

To see UXp in action visit https://oihosting-usa2.com:3001 on a desktop or mobile browser.

Use these credentials: username: admin password: adminlock

Notes:

  • Desktop Apps
    are native Windows applications including Windows Desktop utilities such as Explorer, Task Manager, etc.
  • Web Apps
    are websites and web-based applications running in Windows Desktop browsers identified by the URL displayed in the browser’s navigation bar. Currently, supported browsers include IE, Firefox, Chrome, and Edge.